The Convergys work from home program offers call center jobs with employee status, a full benefits package, paid training, and other perks.
Headquartered in Cincinnati, Ohio, Convergys is a global company offering customer service management solutions. The company regularly hires Customer Service, Sales and Service, and Technical Support Representatives for their virtual call center jobs.
Convergys employs over 125,000 people in 31 countries, including home based call center agents.
You can get started as a Convergys work at home agent without paying for anything upfront, not even a background check.
Convergys Work From Home
To work at home with Convergys, you must be a resident of one of the following states:
Alabama, Arizona, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
General technical requirements include:
- PC that meets specifications (including a manufacture date less than six years old)
- Thumb drive
- High speed internet
- Telephone with a mute button
- Surge protector
Convergys has very specific technical requirements.
You will be required to test your computer as part of the application process, so apply from the computer that you will use for work and make sure that your systems meet all specifications.
As with many virtal call center jobs, Macs are not supported, but there might also be some PC brands that Convergys does not support.
A landline is not required for live calls. You need to have a landline or cell phone for training, meetings, and technical support purposes only. You will take live calls over your internet connection via VOIP.
You must submit to background and drug testing, but you do not pay for the tests or any other upfront costs.
You’ll work an assigned schedule. You have the choice of full-time or part-time with a day, evening, or overnight shift.
You’ll receive hourly pay, and some positions qualify for incentives. Convergys does not publish pay, but from what I can gather you should expect to start between $9 and $10 per hour, including paid training.
Technical support representatives may earn more.
How to Apply
I suggest that you review all requirements and FAQs, and apply directly from the job posting that corresponds with your state.
In addition to meeting computer requirements you must also pass assessments before Convergys will extend a job offer.
Do you have a Convergys work from home review? Please share in comments.
If you’ve already applied as a Convergys home agent and you have concerns that aren’t answered in Convergys’s requirements and FAQs, contact Convergys directly. Try this email address – firstname.lastname@example.org. If that doesn’t work, I suggest reaching out to them via the general contact form on their site, or sending them a message via social media.