The Chat Shop is a live chat outsourcing company that helps their clients use virtual chat functions to identify and engage with website visitors.
The Chat Shop hires native-level English speakers as live chat agents for sales, support, and off-hours customer service.
The Chat Shop
Live chat agents communicate with people online via a virtual chat box feature to answer questions, provide information about products and services, and suggest solutions.
As a chat agent, you must be friendly and helpful while aiming to turn the conversation into a lead or a purchase. You must also have great typing and communication skills.
Chat agents are subject experts, so you will receive training to learn more about the business, products, processes, and policies that you’ll represent.
The Chat Shop Live Chat Agent Jobs
As a live chat agent, The Chat Shop will provide you with the training, knowledge, and tools necessary for the job, but they also expect you to bring your own personality and communication skills to the table since every chat is unique.
The Chat Shop services clients in a wide variety of fields so you could be discussing many different subjects with website visitors via live chat.
Your main role will be to sell services, increase leads, and achieve customer satisfaction via live chat. You will be paid for training.
In order to ensure you’re a good fit for this role, you need to make sure you meet the following job requirements before applying:
- Native English speaker
- Distraction-free workspace and reliable internet
- Understand grammar, spelling, and sentence structure
- Have attention to detail
- Be a quick learner
- Upbeat and positive personality
- Typing speed of 80+ WPM
- Ability to work 35-40 hours each week
You can learn more about the role here to help you determine whether or not you’d be a good fit for the job.
Related – Work From Home Chat Jobs
Pay and Reviews
According to Glassdoor, this position pays $10 per hour. This job also has a 4.3 rating out of 5 on Glassdoor and employee reviews are mostly positive.
However, some reviews serve as a reminder that this is a contract position with no benefits, and that you must be able to multitask if you want to do well in this role.
If you’re ready to apply to be an expert chat agent with The Chat Shop, you can send your resume/CV to firstname.lastname@example.org along with a response to these 4 questions:
1. I would make a great part of the team because…
2. I am most interested in learning…
3. I think I can teach you…
4. A perfect live chat is one which…
Afterward, you may be selected for a live chat interview followed by a mini-assessment and a phone interview with one of the directors.
Best of luck!